Tuesday, 28 February 2017

5 Useful Ways Private Label Sellers Can Get Amazon Product Reviews

5 Useful Ways Private Label Sellers Can Get Amazon Product Reviews

If you’re one of the growing number of entrepreneurs who are dealing with their own product label and brand, then FeedbackExpress has got the post for you! We’ll go into different strategies you can use to spread the word on your private label product and increase its saleability.

1. Why Do Amazon Product Reviews Even Matter?

If you’re selling your own brand, then you don’t have the luxury of years and plenty of money spent on bolstering that label’s reputation. Buyers, unless they’re really familiar with you and your style as a seller, don’t really have any way of knowing why they should choose your private label product over a better-known brand name.
Plus, in today’s world where online selling is becoming increasingly popular, buyers trust their fellow buyers’ opinions more than ever before. Whether you think of it as buzz or herd mentality, shoppers turn to their peers for affirmation for their own choices. So, here’s how to rocket yourself up several levels.

2. Network with Amazon’s Top-Ranked Reviewers

Just as there are Amazon sellers who are more highly ranked than others, there are product reviewers who reside at the tops of lists, too. You can tell them apart by the “Top Reviewer” designation beside their name, which indicates their opinions are more heavily weighted than the average buyer. Check out their contact information, reach out and see if they’d be willing to test-drive your product. It’s sort of like an athlete securing a sponsorship from someone like Nike instead of the mom-and-pop shop down the street.

3. Get to Know Some Big-Name Bloggers

If you’re finding getting in touch with Amazon’s Top Reviewers is taking too much time and/or effort, then you might want to consider bloggers as a way of furthering both your interests. You get product reviews, and they get their name out there (and a free product). The biggest upside is it can be a shortcut to quickly amassing a ton of Amazon product reviews, but the downside is it can get costly (e.g. you might have to dip heavily into your advertising budget). Think of this option as best for those trying to bulk up their site traffic.

4. Turn to Facebook’s Social Network

It’s a not-so-secret secret that there are reviewer groups on Facebook, the likes of which you can take advantage of if you’re willing to spend time finding them. It’s pretty straightforward: join the group, hand out the item to be reviewed, and then waiting for the feedback to roll in. The beauty lies in the simplicity, while the biggest disadvantage is it flies directly Amazon’s Terms of Services and you might have your reviews flagged and/or removed.

5. Start Your Own Club

If you’ve balanced the pros and cons of each method and found that nothing quite fits the bill for you, why not just start your own? You have a bit of the same experience in starting your own private label, and carrying that over to your own review group isn’t too radically different. It might take a bit of time to build up your roster of reviewers, but the trade-off is you get to do everything exactly how you want.
By Chris Dunne

Monday, 27 February 2017

4 Reasons Your Company Needs a Brand Ambassador Program

4 Reasons Your Company Needs a Brand Ambassador Program


Friday, 24 February 2017

NEW 2017 Amazon FBA FEES Shutting Down FBA Sellers.



As brand-builders, thankfully this isn't something that we have to worry about, provided that we're not hit with long term storage fees, so get that inventory turning around quickly!

Thursday, 23 February 2017

What Will it Take to Compete with Amazon in 2017? [A New Study]

What Will it Take to Compete with Amazon in 2017? [A New Study]


33.8% of retail website visits during November and December 2016 were on Amazon, according to Internet Retailer. 
With all of the solid ecommerce websites out there, why are shoppers so loyal to Amazon?
We ran a survey in December 2016 featuring 1500 men and women to answer just that.

Access the full study here: Amazon Consumer Survey 2017

Short on time? We’ve listed some key findings from the study so you’ll know why almost 40% of shoppers start their product hunt on Amazon, and not on your site.
And hey, if you can’t beat Amazon–it might be time to join them: 


Price and Shipping are Still the Biggest Priorities for Amazon Shoppers

Not groundbreaking news–Amazon shoppers really do love low prices and Prime shipping.
Convenience of shipping was the top factor for ages 55-65+, while price was the most important to our younger group (ages 18-24).
Beyond the fact that the younger group probably doesn’t have lots of expendable cash, it’s also worth noting that they have grown up with the ability to order products online, and may have come to expect free or fast shipping.
Meaning their expectations are more Zappos-influenced even than their parents’.
It’s going to be even more important for online retailers to not just offer great prices, but also stellar shipping policies.
Side note–customers don’t just expect fast free shipping, but also forgiving return policies.
2016 survey from Shippo showed that most customers check your return policy even before they make a decision to buy your product:
 Shipping and low prices are Amazon’s biggest levers.
Is it time to take another look at your shipping and return policy?

Shoppers Still Occasionally Compare Prices Off Amazon

That’s right–54% of shoppers looking for your product on Amazon might double check those prices on your site and other places such as Google Shopping.
If your products are not currently being sold on Amazon, you may be missing out on a segment of shoppers.

See the full Amazon Consumer Study

However, even if you choose to remain off Amazon, it’s important to make sure you optimize your site and you are taking advantage of other advertising channels such as Google Shopping.

Traditional Retail Holidays Might be Dead

According to our study, only about 20% of shoppers made purchases over Black Friday weekend.
Has online shopping killed Black Friday for everyone?
Maybe.
Or maybe the ability to shop online anytime, anywhere has simply opened up a new opportunity for brands and retailers to construct new holidays for themselves. 
Amazon Prime Day boosted customer orders by +50% on Amazon last year, while Black Friday mainly served to sell Dots and Echos.
And it’s a trend across the industry.
While more shoppers came out to shop in stores and online during Black Friday, they spent less in 2016 than they did in 2015.
It may be time to think about nixing that dusty retail calendar, and starting something fresh.
One brand has taken this to the extreme two years in a row, with an anti-Black Friday campaign called #optoutside:
In 2015 and 2016, REI shut down stores and paid the majority of employees to take the day off.
While not advised for everyone, it won them the Grand Prix prize at Cannes Lions International Festival of Creativity in 2016, and it’s a great example of a brand not taking their retail promotional calendar too seriously.

Shoppers aren’t Brand Loyal, They’re Value-Focused




About 49% of shoppers claimed they would be willing to “occasionally” or even “frequently” try new products or brands on Amazon.
That’s really the allure of Amazon for new brands, too.
Private labelers and newly-launched brands have a big opportunity to succeed on Amazon as long as they check the right boxes.
That being said, there are still some shoppers that do prefer to purchase familiar brands and products–75% of those ages 65+ would “rarely” or “sometimes” purchase unknown brands.
But keep in mind that same age group strongly values the convenience of Amazon’s shipping policy, and we can speculate they’re likely to stick with Amazon if they can locate their familiar brands on the site. 
Basically, brands need to have a cult following to keep their audience from migrating towards competitors on Amazon–and the truth is, most brands probably don’t.

By Leanna Kelly

Wednesday, 22 February 2017

10 Best Amazon PPC Optimization Tips for Higher Visibility and Lower Costs

10 Best Amazon PPC Optimization Tips for Higher Visibility and Lower Costs

We’ll give you ten optimization tips across these four main areas of a PPC campaign:

I. Structure of campaigns
II. Keyword selection
III. Product selection
IV. CPC bid

I. Amazon PPC Optimization Begins with Structuring Campaigns Correctly


The first step when setting up Amazon sponsored products ads is the structure of the PPC campaign itself. Sponsored products are basically divided up into three levels:

Campaigns
Ad Groups
Products / Ads and Keywords

Campaigns: These are the top-most level in an Amazon advertising account. A daily budget can be set for campaigns. Additionally, campaigns can be run manually or automatically. (More on that later.)

Ad Groups: The next step entails setting up one or more ad groups in the campaign. You’ll set a standard bid for each.

Products and Keywords: Finally, products and keywords are added to the ad groups. Amazon will automatically create an ad for the products – you don’t have any influence over the design. In manual campaigns, you’ll define keywords that Amazon will show the ad for. In automatic campaigns, Amazon determines which keywords the ad will be shown for.

When structuring an Amazon sponsored products campaign, sellers are faced with the question of which products and which keywords they want to include in which ad groups and campaigns. Unfortunately, there’s no general answer to this. There isn’t one perfect structure that is ideal for all sellers. The right structure is more dependant upon the size and homogeneity of the seller’s selection, the seller’s strategic targets, and other points of consideration.

Nevertheless, there are a few guidelines that you should follow when structuring your campaigns so that your future Amazon PPC optimizations can be executed in a clear and targeted manner.


TIP #1: STRUCTURE CAMPAIGNS CONSISTENTLY
Campaigns permit a rough structure for your ad activities. This can be both good and bad news. Typically, a campaign structure will provide you with a set of characteristics that follow one or more of the characteristics below:

By product category (for example: men’s shoes, keyboards, cameras, etc.)
By brand (for example: Nike, Adidas, Puma etc.)
By top sellers (products that pull in the most sales, e.g. top 10)

It’s important to be consistent with whichever organizational method you use for your campaigns. If you change your organizational structure, it could lead to repeat ads; for example, when you create one campaign by brand and another by category.

TIP #2: USE DESCRIPTIVE, ACCURATE NAMES FOR YOUR CAMPAIGNS
In order to better find your way around your ad account – also in case of later analysis and optimization – we highly recommend naming your campaigns in an accurate, meaningful way. Instead of using ‘Campaign 1’, for example, the name ‘Belts’ would be better.

TIP 3A: PRODUCTS THAT WILL BE SEARCHED FOR WITH THE SAME KEYWORDS SHOULD BE PUT TOGETHER INTO THE SAME AD GROUP
A set of products and a set of keywords are made for each ad group. Because all products should appear for that keyword set, it’s important to keep in mind that you should choose a set of products that contextually fit those keywords. So, you should put all products into an ad group that are suitable (to be found via search) for those keywords.

Note: If you use this method, be careful when analyzing profitability of your Amazon ads. Even though the products in the same ad group have similar keywords, they might have very different profit margins – which in turn would impact the profitability of your ads. That’s why you should always know what a good ACoS for your Amazon ads would be before you start any Amazon PPC optimization.

TIP 3B: CREATE DIFFERENT AD GROUPS FOR KEYWORDS WITH DIFFERENT LEVELS OF GENERALITY

The larger your selection of products is, the larger your number of keywords with varying levels of specificity will be.

Example: A seller has a selection of shoes
For all shoes, the keyword ‘shoe’ is relevant
For some of the shoes, the keyword ‘men’s shoes’ is relevant
For some men’s shoes the keyword ‘men’s sneakers’ is relevant

Now if, for example, the word ‘men’s shoes’ were placed in all ad groups for men’s sneakers, boots, loafers, etc. then you’d easily lose track of which ads are shown for which keyword bids.

In order to avoid this, more general similar keywords can be included in separate ad groups (for example: ‘men’s shoes’, ‘shoes for men’). The top-selling products, for example, can then be included in these ad groups.

If you’d like some orientation with structuring campaigns, one possibility could be, for example:
Campaign 1: Men’s shoes for Product Category 1
Ad Group 1 (‘men’s shoes’) for general keywords of that product category (‘shoes for men’, ‘men’s shoes’, etc.) and top sellers
Ad Group 2 (‘men’s sneakers’) for specific keywords (‘sneakers for men’, ‘men’s tennis shoes’, ‘men’s joggers’ etc.) and corresponding products
Ad Group 3 (‘men’s boots) for specific keywords (‘men’s boots’, ‘hiking boots for men’) and corresponding products


II. Amazon PPC Optimization on the Keyword Level

Selecting the right keywords is extremely important for the success of your Amazon ad campaigns. You’ll be burning through your ad budget unnecessarily with bad keywords, because your ads will be shown to customers who are looking for totally different products. If you’re running your boots ad for the keyword ‘loafers’, for example, it’s extremely improbable that someone will make a purchase. If you forget an important keyword, on the other hand, you’ll lose out on a sale that you could’ve easily paid for. If you forget to run your boots ad for the keyword ‘winter boots’, for example, then you’re missing out on potential customers.

The central challenge for sellers when optimizing keyword, therefore, is:
How do I find all relevant keywords with the least amount of effort?
How can I be sure that my ads are actually being shown for all relevant search queries?
How can I be sure that my ads are NOT being shown for irrelevant search queries?

TIP #4: LET AMAZON FIND THE BEST KEYWORDS FOR YOU IN AN AUTOMATIC CAMPAIGN, AND TRANSFER THOSE OVER INTO A MANUAL CAMPAIGN
There are two different kinds of campaigns: manual and automatic.

Automatic campaigns: With this type, advertisers don’t select keywords for the campaigns, only products. Amazon compares customer search queries with the keywords that are contained in the product’s listing and backend search terms and decides automatically for which search queries the ad should be shown. A general CPC bid price is set per ad group for this.

Manual campaigns: With manual campaigns, advertisers themselves select the keywords for which the ads should appear. For search queries that contain these keywords, the ad will then be able to appear. A keyword-specific CPC bid can be set individually by keyword in manual campaigns.

Run automatic and manual campaigns simultaneously
Run an automatic campaign as well as a manual campaign with the same exact products. Let the automatic campaign run for a couple days/weeks and then evaluate which search terms have generated the most sales. Transfer these search terms into your manual campaign.

The advantage of this strategy is that Amazon will do keyword research for you in an automatic campaign. However, you can still set the bid individually by each keyword and then optimize the CPC once the search term has been entered as keywords into the manual campaign. This way, you’re enjoying the advantages of both campaign types. So that your automatic campaigns don’t ‘steal’ impressions from your manual campaigns, you can lower the bids in your automatic campaign while raising the bids in your manual campaign.

Here’s how it works:
Create an automatic campaign and ad group
Create a manual campaign and an ad group
Evaluate the search terms of the automatic campaign regularly (‘Search Term Report’ in Seller Central) and transfer the relevant and highest-converting search terms into the keywords of your manual campaign with a higher CPC bid

TIP #5: KEYWORDS WITHOUT IMPRESSIONS: OPTIMIZE LISTINGS AND BE SURE THAT YOUR ADS ARE BEING SHOWN FOR ALL RELEVANT SEARCH QUERIES
Amazon likes to be sure that the ads being shown on their site are relevant for the customer. This is why generally only ads can be shown for keywords that are also contained in the product listing text (title, attributes, description, search terms). According to Amazon’s own statements, it determines itself whether an ad will actually be placed for a certain keyword (i.e. whether it’s relevant) by checking if that keyword is actually contained in that product’s information.

That’s why you should check whether keywords that don’t have any impressions are contained in your product listing text. If that’s not the case, then you should add those keywords into the listing text to make sure that ads will be able to be run for them – thereby reaching a broader potential customer base.

TIP #6: ELIMINATE UNWANTED SEARCH QUERIES IN ORDER TO REDUCE COSTS
Amazon ads aren’t always shown for only those exact search terms that you’ve bid on as a seller. Search queries can vary from the keywords you’ve entered according to match type.

Example: A customer is looking for ‘wallet brown leather’. A seller bids on ‘wallet’ with her product. Because ‘wallet’ is contained in the search query, Amazon shows the ad in the customer’s search results. The customer clicks on the ad and lands on the product listing page – only to find that the wallet that the seller is offering is imitation (patent) leather. That’s not what she was looking for. It’s highly unlikely that the customer would still make a purchase, but the seller has still paid for the click.



In order to avoid this problem and prevent unnecessary costs from occurring, there are two options:
Set keyword match types
Set negative keywords
Match types – setting keyword match types for your Amazon PPC ads

When you’re entering in keywords for your sponsored products, Amazon gives you three match types to choose from:

Broad: The Sponsored Product ad can be displayed if the query includes all words that have been deposited as a keyword. The order of words doesn’t matter. In addition, the formula considers spelling variations, misspellings and synonyms as matches.
Phrase: The ad can appear when a search query uses the keyword(s) entered (i.e. one or more words) in exactly the order given. Close variations (e.g. singular / plural) are considered matches.
Exact: The ad can only appear when a search query matches exactly the keyword given. Plural and singular forms are considered exact matches here as well.

Negative keywords – your ads won’t be shown if…

Amazon also offers negative keywords. Your ad will not appear for user queries containing these negative keywords. These are the two different negative match types to choose from:
Negative Exact: Your Sponsored Product ad will only be excluded if the search query exactly matches the negative keyword you’ve entered, or with a minor variation (for example, singular / plural).
Negative phrases: Ads will be excluded if the search query contains the negative keyword as a part of the phrase or in whole.
Which method is better – using match type or negative keywords?

The advantage of match types is that many irrelevant search queries can be excluded easily. Ironically, the disadvantage is that many relevant search queries are also excluded at the same time.
Negative keywords allow a differentiated approach, since excluded keywords can be listed concretely. In order to draw up an accurately targeted list of negative keywords, however, you’ll need to do some keyword research and/or analysis of search term reports (available as an Excel export in Seller Central). Since the list of negative keywords must be constantly expanded and completed, the use of negative keywords is considered to be more time-consuming.

Is a private label Amazon business truly passive?

Well of course it isn't. I mean, once you sell all your stock, it doesn't reorder itself!  Here’s how much time I REALLY spend on my...